Job Description

We are seeking a passionate and energetic Customer Service Executive to be the heart and face of our cafe. You will be the first point of contact for our customers, who can play a crucial role in ensuring they have an exceptional visit. This is more than just taking orders; it's about building relationships and making everyone who walks through our door feel like family.

Key Responsibilities:

Warm Welcome:

Greet every customer with a genuine, friendly smile and a positive attitude.

Order Excellence:

Accurately take food and beverage orders, demonstrating thorough knowledge of our menu, including ingredients and potential allergens.

Efficient Service:

Process payments efficiently using our POS system and serve orders promptly.

Customer Care:

Handle customer inquiries, feedback, and concerns with patience, empathy, and a proactive problem-solving approach.

Product Knowledge:

Become an expert on our coffee, tea, and food offerings to make personalized recommendations and enhance the customer experience.

Cafe Ambiance:

Maintain the cleanliness and organization of the front-of-house area, including the counter, seating, and display cases.

Team Collaboration:

Work seamlessly with the barista and kitchen team to ensure smooth service and timely order fulfillment.

Upselling:

Gently suggest add-ons or promotional items to enhance the customer's order.
Job Types: Full-time, Permanent, Fresher

Pay: ₹10,321.62 - ₹14,000.00 per month

Benefits:

Food provided Paid time off
Work Location: In person

Speak with the employer

+91 8075255451