Customer Service Executive
Year Kolkata, West Bengal, India
Job Description
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GFIVE Designers Couture Pvt Ltd, a fashion house based in Park Street is looking for a Customer Service Executive to provide world class service to our customer and clients. We are looking for someone who has adept knowledge in handling customer\'s queries and providing them with quick and easy solutions. Customer Service Responsibilities list:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers\xe2\x80\x99 needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Experience in women\'s ethnic wear preferred
- At least 2 years of experience
- Age preference 25 - 35
- Call center and Hotel - Hospitality not preferred
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Food provided
- Day shift
- Yearly bonus
- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)
- Do you have experience in clothing line, especially Women\'s ethnic wear?
- Higher Secondary(12th Pass) (Preferred)
- total work: 3 years (Preferred)
- Customer service: 2 years (Preferred)
- English (Required)
- Hindi (Preferred)
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Job Detail
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Job IdJD3034791
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKolkata, West Bengal, India
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EducationNot mentioned
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ExperienceYear