Customer Service Executive
Year Kochi, Kerala, India
Job Description
Job Overview
To assist in handling and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival & baggage services, in an efficient and professional manner.
Key Responsibilities
Customer Service & Operations
- Ensure Vistara operates in a safe and secure environment, by complying with internal and external operating standards and procedures
- Ensure that Vistara upholds high standards of customer service delivery based on guidelines set out by Ground Services Department and Station Management
- Work closely with service partners (ground handling, catering, engineering, etc.) to achieve flight punctuality and customer satisfaction
- Administrative duties including mishandled baggage, catering, flight reports and vendor invoice verification
- Other duties and projects which may be assigned from time to time
- Good communication skills
- Willingness to work in shifts
- Possess an aptitude for customer service
- Preferably 2-4 years of experience in the Aviation Industry
- Amadeus knowledge shall be an added advantage
- Graduate from a recognized university
- Minimum tenure in the current role and level - 18 Months as of date of release of IJP and must have attained minimum performance rating of GP3 in the last appraisal
- Must be \xe2\x80\x9cconfirmed\'\' in service
Kochi
Note
Note : All Vistara employees are required to be fully vaccinated against COVID-19
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Job Detail
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Job IdJD3135981
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKochi, Kerala, India
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EducationNot mentioned
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ExperienceYear