Job Description

Handle customer calls, messages, and walk-ins politely and clearly.

Answer product, service, price, and availability related queries.

Follow up with leads, inquiries, and past customers.

Convert inquiries into confirmed orders or visits.

Record customer details and feedback accurately.

Coordinate with sales, service, or operations team to fulfill requests.

Resolve complaints and service issues quickly.

Track daily calls, leads, conversions, and follow-ups.

Maintain customer database and update status regularly.

Remind customers about offers, new products, and services.

Build long-term relationships with repeat customers.

Ensure high customer satisfaction at every interaction.

Skills needed

Clear communication and listening skills.

Friendly and patient attitude.

Convincing and follow-up ability.

Basic computer and CRM/POS knowledge.

Ability to handle pressure and targets.

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Paid sick time Paid time off
Education:

Bachelor's (Preferred)
Experience:

Customer relationship management: 1 year (Preferred) Microsoft Excel: 1 year (Preferred)
Language:

Malayalam (Preferred)
Work Location: In person