Job Description

The Logistics Customer Service Coordinator is pivotal in managing the coordination of freight forwarding operations and ensuring high-quality customer service. This role involves facilitating the seamless movement of goods, addressing customer inquiries, and working closely with internal and external partners to optimize logistics solutions.

Key Responsibilities:

Freight Coordination:

Coordinate and monitor the transportation of goods from origin to destination. Arrange freight services (air, sea, and land) and negotiate rates with carriers and agents. Ensure compliance with international shipping regulations and customs requirements. Prepare and manage shipping documentation (BL, AWB, invoices, packing lists, etc.).

Customer Service:

Act as the primary point of contact for customers regarding shipment status and inquiries. Provide timely updates and resolve issues related to delays, damages, or discrepancies. Maintain strong customer relationships and ensure customer satisfaction.

Coordination & Communication:

Liaise with overseas agents, shipping lines, airlines, transporters, and customs brokers. Coordinate with internal teams to ensure smooth operational flow.

Reporting & Administration:

Maintain accurate shipment records and reports. Support billing and invoicing processes as required.

Qualifications & Skills:

Experience in logistics or freight forwarding preferred. Strong communication and coordination skills. Knowledge of freight operations (air, sea, and land). Ability to multitask and manage time effectively.

Personal Attributes:

Customer-focused mindset. Attention to detail and accuracy. Ability to handle high-pressure situations and tight deadlines. Adaptability and proactive approach to challenges.

Job Type:

Full-time

Looking for Female candidates

Job Type: Full-time

Pay: ?10,000.00 - ?15,000.00 per month

Work Location: In person