Job Description

Customer Service Executive

You will coordinate and handle all ocean/air freight shipments to the satisfaction of local customers and overseas partners.

Your responsibilities:

Coordination and handling of shipments from door-to-door Preparation of transport documentation and quotations for customer Maintain a high data quality in transport and tracking system Involvement in rate negotiations with carriers and subcontracts Monitor file profitability and take actions to improve gross profit per job Create or trigger reports for key customers Ensure claims are handled properly and in line with company rules Support accounting with dunning process Foster company image and support continuous improvement actions
Job requirements:

Minimum 2 years' experience in freight forwarding industry with focus on UAE Market Written and verbal communication skills English Capable to work independently as well as within teams Professional appearance, friendly and outgoing personality Proficiency in Microsoft Outlook, Word, Excel and PowerPoint
Location: ProjX Cochin ?Back office?

What We Offer:

An exciting and diverse field of activity International working environment Attractive framework conditions as well as benefits
Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Language:

English (Required) Hindi (Preferred)
Work Location: In person