Job Description

Job Title:

Customer Relations Executive | Customer Service Executive | Customer Support Executive

Date Posted:

16 October 2025

Salary:

?20,000.00 per month

Job Type:

Full-time, Permanent, In-person

Job Summary:

We are seeking a

Customer Relations Executive

with strong

customer service

and

telecalling experience

to join our growing team. This role focuses on ensuring exceptional

customer satisfaction

, building long-term

client relationships

, and providing seamless support for customers planning events through our platform. The ideal candidate will have a

customer-first mindset

, excellent

communication skills

, and proven experience in

client relationship management

or

customer support

.

Key Responsibilities:

Customer Service & Support:

Guide customers through the platform for

vendor selection

and

booking services

, ensuring a smooth customer experience? Handle

customer inquiries

, concerns, and

complaints

promptly with empathy and professionalism? Provide

product information

and service guidance to help customers make informed decisions? Act as primary

point of contact

for customer communications via phone, email, and chat

Customer Relationship Management:

Build and maintain strong

customer relationships

to drive

customer retention

and loyalty? Conduct

follow-up calls

post-service to ensure

customer satisfaction

and gather feedback? Maintain accurate

customer records

and documentation in

CRM system

? Implement

customer engagement

strategies to enhance overall experience?

Telecalling & Communication:

Make

outbound calls

and handle

inbound calls

professionally with excellent

call handling

skills? Demonstrate strong

active listening

and

problem-solving

abilities during customer interactions?

Required Skills & Qualifications:

Experience:

Minimum

6 months to 1 year

of experience in

Customer Service

,

Customer Support

,

Telecalling

,

Telesales

, or

Client Relationship Management

? Prior experience in

customer-facing roles

,

customer care

, or

client servicing

preferred

How to Apply:

Interested candidates

are invited to submit their

updated resume

and a brief

cover letter

to:

9037911295

or

hr@wittywrap.com

Please Note:

This is an

in-person, full-time position

. Candidates must be available to work at our

office location

.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 per month

Benefits:

Internet reimbursement
Experience:

Customer relationship management: 1 year (Preferred)
Language:

English (Preferred)
Work Location: In person