Job Description

Customer Service Executive:

Manage incoming calls from Clients ensuring service is delivered within the required time frames.

Build professional rapport with internal and external customers by demonstrating active listening skills to ensure mutual understanding of customer's concerns/comments

Maintain compliance and data entry to agreed department conventions and compliance standards

Identifying opportunities for process and service improvements and making recommendations

Demonstrate positive 'Customer First' behaviours to ensure a high level of customer service is provided at all times

Proactively identify potential issues with clients and related consultants

Effectively communicate information, verbally, and/or in writing in a clear and informative manner, and take appropriate ownership and accountability of customer issues and concerns, minimizing the need for future contacts
Job Types: Full-time, Permanent

Pay: From ?12,000.00 per month

Benefits:

Health insurance Provident Fund
Ability to commute/relocate:

Calicut, Kerala: Reliably commute or planning to relocate before starting work (Required)
Experience:

total work: 1 year (Preferred) Customer service: 1 year (Preferred)
Language:

English (Preferred)
Work Location: In person