Job Description

Job Summary:

The Customer Sales Executive is responsible for driving sales, delivering exceptional customer service, and ensuring a smooth end-to-end customer experience. This role requires strong communication skills, product knowledge, and the ability to convert walk-in and inquiry leads into successful sales.

Key Responsibilities:1. Sales & Revenue Generation

Identify customer needs and recommend appropriate products or solutions. Achieve monthly and quarterly sales targets. Handle walk-in customers, inbound calls, and online inquiries effectively. Prepare and present quotations, proposals, and product demos. Follow up on leads to maximize conversion.

2. Customer Experience & Service

Greet customers and assist them throughout the purchase journey. Provide detailed product information, pricing, and benefits. Handle customer queries, concerns, and complaints professionally. Ensure customer satisfaction and build long-term relationships.

3. Product Knowledge & Presentation

Maintain strong knowledge of product features, specifications, and pricing. Ensure proper product display, branding, and visual merchandising in the store. Share customer feedback and market insights with the sales team.

4. Documentation & Reporting

Maintain accurate records of inquiries, quotations, and sales orders. Ensure timely billing, documentation, and coordination with the operations team. Update the CRM or sales tracker daily.

5. Coordination & Support

Work closely with the operations, design, and installation teams. Coordinate delivery timelines and customer follow-ups. Support promotional campaigns, events, and marketing activities.

Key Skills Required:

Strong communication and interpersonal skills Customer-centric approach Negotiation and closing skills Basic computer knowledge (CRM, MS Office, billing software) Problem-solving ability Positive attitude and presentation skills

Qualifications & Experience:

1-3 years of experience in sales or customer service Experience in retail, home decor, interior design, furniture, or similar industry is an advantage Minimum qualification: Graduate / Diploma
Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹24,000.00 per month

Benefits:

Cell phone reimbursement Flexible schedule Paid time off
Work Location: In person