Job Description

What you will do:

? Answer calls professionally to provide information about pet products and services or obtain details of complaints.

? Keep records of customer interactions and transactions.

? Follow up to ensure that appropriate actions were taken on customers' requests.

? Refer unresolved customer grievances or special requests to the designation department for further investigations.

What we offer:

? Competitive salaries

? A well-planned insurance cover for you and your family

? A team with smart, empathetic, and ambitious people who genuinely want to make a difference in the pet care space

? A culture of ownership and mutual care so you don't just learn, but also thrive.

What are we looking for:

We're on the lookout for a Customer Delight Cell Agent with:

? Two years of relevant experience in a customer-facing role (Voice and Non-voice process) ? Excellent communications skills and can speak English fluently

? Has good interpersonal skills and the ability to handle pressure

? Current or previously has been a pet parent

? Prefer candidates who have previous experience in e-commerce

Eligibility:

Any bachelor's or master's graduate degree

Location:

Bangalore, Indira Nagar

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

Paid sick time Paid time off Provident Fund
Experience:

Customer service: 2 years (Required)
Language:

English (Preferred) Hindi (Preferred)
Work Location: In person