Job Description

Customer Service Executive - Inbound Process

Languages Required:

Hindi / English

Tamil / English

Malayalam / English

Kannada / English

Qualification: Graduate in any discipline

Location: 3rd Floor, Fortune 9, Somajiguda, Opposite Yashoda Hospital

Experience Required: Freshers to 1 year

Industry: Banking

Employment Type: Full-Time

Salary: ₹16,000 -
17,000 per month

Shift: 24/7 rotational shifts

Week Off: 1 rotational week off

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Job Overview:

We are hiring Customer Service Executives for our inbound process in the banking sector. Candidates should be fluent in one of the mentioned regional languages along with English and should possess good communication skills.

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Roles and Responsibilities:

Handle inbound customer calls professionally and resolve queries efficiently

Provide accurate information regarding banking products and services

Ensure high levels of customer satisfaction through quality interactions

Maintain call logs and follow standard operating procedures

Work in rotational shifts as per business requirements

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Key Skills:

Excellent communication skills in English and any of the specified regional languages

Customer-oriented approach with problem-solving ability

Ability to handle rotational shifts and meet performance metrics

Job Types: Full-time, Permanent, Fresher

Pay: ₹16,000.00 - ₹20,000.00 per month

Benefits:

Paid sick time Paid time off
Schedule:

Rotational shift
Language:

English (Preferred) Hindi (Preferred)
Work Location: In person