Job Description

Company- Crystal Travel

Position -

Customer Service

Location:

Gurugram

Shift:

UK Shift

Working Days:

5.5 Days a Week

Cab Facility:

Provided

Job Summary

We are looking for a

Customer Service Executive

with

6 months to 2 years of experience

in the

travel industry

. The ideal candidate should have hands-on experience with

Amadeus

and strong customer-handling skills to support UK-based clients.

Key Responsibilities

Handle customer queries related to flight bookings, cancellations, rescheduling, and refunds Manage end-to-end travel bookings using

Amadeus GDS

Provide accurate fare quotes, ticketing, re-issuance, and revalidation Assist customers via calls, emails, and chats in a professional manner Ensure adherence to SLAs and deliver high-quality customer service Resolve customer issues efficiently while maintaining service standards

Eligibility & Requirements

Experience:

6 months to 2 years in customer service within the travel industry

GDS Knowledge:

Mandatory hands-on experience with

Amadeus

Communication:

Excellent verbal and written English communication skills Ability to work in

UK shift timings

Preferred Skills

Experience handling international customers Knowledge of airline policies, fare rules, and travel documentation
Interested candidate can apply on

poornima@provinceinfotech.com

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹38,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person