Handling customer queries on Web Chat, E-mails and Social Media
Educate current and potential customers with product and service information
Maintain accurate customer records
Identify and escalate priority issues to the Team Leader and Ops Team
Actively participate in team meetings
Key Performance Indicators:
Handle all queries in a polite, professional manner
Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
Educate customers on services and processes
Escalate any issues to the Team Leader
Achieve agreed KPIs and Objectives
Adhere strictly to shift schedules
Adhere to laid down internal policies, procedures and processes
Work collaboratively with the team
Desired Candidate Profile
Passionate about customer care
Good typing speed (Mandatory)
Good written skills (Mandatory)
Fluent in written and spoken English
Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
Positive attitude
Should be able to join immediately and comfortable for US Shifts
Able to work well under pressure and under minimum supervision
A fast learner who is able to work with set targets
Lucrative incentives will be offered.
1 Roaster off
6 Days work schedule.
Job Type: Full-time
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
Life insurance
Paid sick time
Ability to commute/relocate:
Mathura Road Faridabad, Faridabad, Haryana: Reliably commute or planning to relocate before starting work (Preferred)
Education: