Job Description

Company- Crystal Travel

Location:

Gurugram

Shift:

UK Shift

Working Days:

5.5 Days a Week

Cab Facility:

Provided

Job Summary

We are looking for a

Customer Service Executive

with

6 months to 2 years of experience

in the

travel industry

. The ideal candidate should have hands-on experience with

Amadeus

and strong customer-handling skills to support UK-based clients.

Key Responsibilities

Handle customer queries related to flight bookings, cancellations, rescheduling, and refunds Manage end-to-end travel bookings using

Amadeus GDS

Provide accurate fare quotes, ticketing, re-issuance, and revalidation Assist customers via calls, emails, and chats in a professional manner Ensure adherence to SLAs and deliver high-quality customer service Resolve customer issues efficiently while maintaining service standards Maintain accurate records of customer interactions and transactions

Eligibility & Requirements

Experience:

6 months to 2 years in customer service within the travel industry

GDS Knowledge:

Mandatory hands-on experience with

Amadeus

Communication:

Excellent verbal and written English communication skills Ability to work in

UK shift timings

Strong problem-solving and customer-centric approach

Preferred Skills

Experience handling international customers Knowledge of airline policies, fare rules, and travel documentation Ability to multitask in a fast-paced environment
Interested candidate can apply on

poornima@provinceinfotech.com

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,114.31 per month

Benefits:

Health insurance Provident Fund
Work Location: In person