Job Description

Job Title:

Customer Service Executive

Company:

VPLAK

Location:

Gurugram, Haryana

Salary:

?1.8 LPA - ?3.0 LPA

Job Type:

Full-time | Work from Office

About VPLAK

VPLAK is one of India's leading online retailers for electronics and lifestyle products, offering a wide range of home entertainment systems, smart TVs, projectors, and accessories. Our mission is to provide customers with high-quality products and exceptional service.

We are looking for a dedicated

Customer Service Executive

to join our Gurugram office. The ideal candidate will be responsible for handling customer queries, resolving issues efficiently, and ensuring a smooth post-sales experience.

Key Responsibilities

Handle inbound and outbound customer calls professionally. Assist customers with product inquiries, order tracking, and returns. Resolve customer complaints promptly and effectively. Coordinate with internal teams (sales, logistics, and operations) to ensure timely resolutions. Maintain accurate customer records and follow up on pending cases. Ensure a positive and seamless customer experience.

Required Skills

Excellent communication skills in English and Hindi. Strong problem-solving and multitasking abilities. Good listening skills and customer empathy. Basic knowledge of Excel and CRM tools. Ability to work in a fast-paced environment and handle pressure.

Qualifications

Minimum qualification: Graduate (any stream). 1- 3 years of experience in customer service or call handling (freshers with good communication skills are also encouraged to apply).

Perks & Benefits

Performance-based incentives. Friendly and supportive work culture. Growth and learning opportunities within the organization. Employee recognition programs.
Job Type: Full-time

Pay: ?180,000.00 - ?300,000.00 per year

Work Location: In person