Job Description

Job Title:

Customer Service Executive (Graduate Freshers)

Location:

Malad, Mumbai

Experience:

0-1 Year ( Graduate Freshers Welcome)

Employment Type:

Full-time

:

We are looking for enthusiastic and customer-focused

freshers

to join our Customer Service team at our

Malad

office. The ideal candidate will be responsible for handling customer queries, providing accurate information, and ensuring a positive customer experience.

Key Responsibilities:

Handle inbound and/or outbound customer calls professionally Respond to customer queries via phone, email, or chat Resolve customer complaints and issues in a timely manner Maintain accurate records of customer interactions Provide information about products/services clearly Escalate complex issues to the concerned department when required Follow company policies and customer service guidelines

Eligibility Criteria:

Minimum qualification:

Graduate (any stream)

Freshers can apply

Basic computer knowledge (MS Word, Email, Internet) Good communication skills in

English and Hindi

(additional languages are a plus) Willingness to work in shifts (if applicable)

Skills Required:

Good verbal and listening skills Customer-oriented attitude Problem-solving abilities Patience and positive approach Ability to work in a team

Benefits:

Fixed salary + incentives (if applicable) Training provided for freshers Growth and career advancement opportunities Friendly and supportive work environment
Job Types: Full-time, Permanent

Pay: ?17,000.00 - ?25,059.77 per month

Benefits:

Food provided Health insurance Leave encashment Life insurance Provident Fund
Work Location: In person