Job Description

Job Title:

Customer Service Executive - Inbound Calls

We are seeking a customer-focused and highly motivated

Customer Service Executive

to manage inbound calls and provide prompt, efficient, and accurate support to our customers. The ideal candidate will possess excellent communication skills, a problem-solving attitude, and the ability to handle customer queries with patience and professionalism.

Key Responsibilities:

Handle

incoming customer calls

and provide information regarding products, services, or inquiries. Resolve customer issues by identifying the concern, offering appropriate solutions, and ensuring timely follow-up. Maintain customer satisfaction by providing

high-quality service

and adhering to company standards. Log and document all customer interactions in the CRM system accurately. Escalate complex queries to relevant departments when necessary. Meet daily/weekly/monthly

performance metrics

, including call quality, response time, and customer satisfaction. Stay updated with product knowledge, company policies, and procedures to deliver accurate information. Maintain a

positive and professional

attitude during all interactions.

Required Qualifications & Skills:

Graduate or HSC with relevant experience.

1-3 years

of experience in customer service or call center roles (freshers may also apply). Excellent

verbal communication skills

in English and Hindi; additional languages will be an advantage. Strong listening skills and the ability to remain calm under pressure. Basic computer proficiency and familiarity with CRM tools. Ability to work in rotational shifts if required.
Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

Flexible schedule Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person