The Customer Support Executive will be responsible for handling customer queries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience across communication channels such as phone, email, or chat.
Key Responsibilities:
Handle inbound and outbound customer calls, chats, and emails.
Provide accurate information about company products, services, and policies.
Resolve customer complaints or escalate complex issues to senior staff.
Maintain customer records and update databases regularly.
Follow up with customers to ensure satisfactory resolution of issues.
Achieve daily/weekly performance and quality targets.
Collaborate with internal departments to enhance customer satisfaction.
Maintain professionalism and empathy while interacting with customers.
Required Skills:
Excellent verbal and written communication skills (English, Hindi, Gujarati preferred).
Basic computer knowledge and familiarity with CRM tools.
Strong problem-solving and interpersonal skills.
Ability to handle pressure and maintain a positive attitude.
Good listening skills and customer-centric mindset.
Qualifications:
Minimum 12th pass / Graduate in any discipline.
Prior experience in a BPO / Customer Service role will be an added advantage.
Working Hours:
9:00 AM - 6:00 PM (Monday to Saturday)
Sunday fixed off
Benefits:
Fixed salary with performance incentives
Friendly work environment
Career growth opportunities
Job Types: Full-time, Fresher
Pay: ?15,000.00 - ?20,000.00 per month
Benefits:
Health insurance
Work Location: In person
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