Job Description

We are expanding our support team to provide timely and quality assistance to our valued customers.

Role:

You will be responsible for handling customer queries and support requests via inbound/outbound calls, emails, and chat.

The ideal candidate will have experience in managing customer interactions with empathy, professionalism, and efficiency.

Key Responsibilities:

Handle inbound and outbound customer calls effectively

Respond promptly to customer emails and chat messages. Resolve customer queries, complaints, and service issues. Document all interactions and escalate unresolved issues when needed. Ensure customer satisfaction and maintain a high service quality standard Requirements:

Minimum educational qualification:

Graduation Minimum 1 year of experience in a customer service role (voice or non-voice) Excellent communication skills in English, Hindi, and regional language (Gujarati preferred) Good listening skills and ability to remain calm under pressure Basic computer knowledge and typing skills

Job Types: Full-time, Permanent

Pay: ₹10,371.32 - ₹22,000.00 per month

Benefits:

Cell phone reimbursement Leave encashment Paid sick time Paid time off Work from home
Application Question(s):

Current CTC

Experience:

Customer support: 1 year (Required) Customer relationship management: 1 year (Required)
Language:

English (Required) Hindi & Gujarati (Required)
Work Location: In person

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