Customer Service Executive

Year    Gandhinagar, GJ, IN, India

Job Description

:

We are seeking a dynamic and motivated individual to join our team as an Office Assistant & Sales Representative for our travel company. As an Office Assistant, you will play a pivotal role in the smooth functioning of our office operations, while also actively engaging in sales activities to promote our travel services and products.

Responsibilities:

Office Administration: Provide administrative support to ensure efficient operation of the office. Assist in the preparation of reports, presentations, and other documents as needed. Handle incoming calls and other communications, directing them to the appropriate personnel. Maintain organized filing systems, both electronic and physical. Customer Service: Respond promptly and professionally to customer inquiries via phone, email, and in-person. Provide information about travel products, services, and pricing. Assist customers in making reservations, changes to existing bookings, and processing payments. Address and resolve customer complaints and issues in a timely manner. Actively promote and sell travel packages, tours, and other services to prospective clients. Identify opportunities to upsell or cross-sell additional products to customers. Follow up on leads and inquiries to convert them into bookings. Meet or exceed sales targets and goals set by management. Maintain accurate records of sales activities and customer interactions using our CRM system. Contribute ideas for marketing promotions, events, and advertising initiatives. Help maintain content on our website and social media channels, ensuring accuracy and relevance.
Requirements:

Previous experience in an office administration or customer service role preferred. Proven track record in sales or a strong desire to learn and develop sales skills. Excellent communication and interpersonal skills. Proficiency in experience with CRM software preferred. Ability to multitask, prioritize, and manage time effectively. Knowledge of the travel industry and destinations is a plus. diploma or equivalent; additional qualifications in business administration or sales will be a plus.
Join our team for exciting journey in the travel industry, where every day brings new opportunities to help people explore the world!

Job Types: Full-time, Permanent, Fresher, Internship
Contract length: 12 months

Pay: ?10,000.00 - ?15,000.00 per month

Job Types: Full-time, Permanent, Fresher

Pay: ?10,000.00 - ?15,000.00 per month

Schedule:

Day shift Fixed shift
Supplemental Pay:

Performance bonus
Work Location: In person

Expected Start Date: 01/06/2025

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Job Detail

  • Job Id
    JD3750377
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Contract
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Gandhinagar, GJ, IN, India
  • Education
    Not mentioned
  • Experience
    Year