Job Description

Customer Service Executive (Full-Time, WFH) Punjabi Mandatory

Company:

A Renowned American Law Firm based in California, USA

Location:

Remote (Work From Home)

Timing:

Night Shift - Pacific Standard Time

Qualification:

Graduate or equivalent

Mandatory Languages Required:

Punjabi, English & Hindi (Reading, Writing & Speaking)

Experience:

6 months to 2 years in

Customer Service, Call Center, or BPO roles

IMPORTANT: PROFICIENCY IN PUNJABI IS AMANDATORY. Candidates who cannot read and speak

Punjabi should

not

apply, they will be automatically rejected.

Role Overview

The firm is expanding its client communication team and inviting applications from individuals experienced in customer service who can handle client interactions professionally, maintain accurate records, and work efficiently in a fast-paced legal operations environment.

Key Responsibilities

Handle inbound calls from clients seeking assistance or updates regarding their legal matters. Make outbound calls as required to follow up on pending information or case updates. Maintain accurate call logs, communication records, and client details in tracking systems. Coordinate with paralegals and support teams to ensure smooth information flow. Provide clear and precise information as guided by the legal team (no legal advice). Review and organize communication-related documents in Word, Excel, Outlook, and PDF formats. Work with internal tools and online platforms for call tracking and task management. Maintain strict confidentiality in all client communication and documentation.

Skills & Requirements

Strong communication and listening skills in

English, Punjabi, and Hindi

. Proficiency in

MS Word, Excel, Outlook

, and handling PDF documents.

High attention to detail

and excellent record-keeping habits. Ability to manage client calls with professionalism, patience, and clarity. Stable internet connection and a quiet workspace suitable for client interactions. Ability to multitask while maintaining accuracy and professionalism.

Compensation -

Non-Negotiable

?20,000 to ?30,000 per month, based on experience and qualifications.

Apply Now

Please share your updated resume at:

Email:

info@absolutehr.co.in

WhatsApp:

+1 780 261 0909 (For Resume sharing. No calls please)

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

Work from home
Education:

Bachelor's (Preferred)
Language:

Punjabi - Reading & Speaking (Required)
Work Location: Remote