Resolve product or service-related issues in a timely and professional manner.
Maintain detailed records of customer interactions, transactions, comments, and complaints.
Process orders, forms, applications, and requests.
Follow up with customers to ensure their issues are resolved.
Escalate unresolved issues to the appropriate internal departments.
Keep up to date with product knowledge and company policies.
Contribute to team efforts by meeting or exceeding performance targets and KPIs.
Provide feedback on the efficiency of the customer service process.
Job Types: Full-time, Permanent
Schedule:
Day shift
Language:
English (Preferred)
Work Location: In person
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