Job Description

CSE

Customer service representatives are often a client's primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to answer customer questions or resolve complaints.

CSE Responsibilities:

oManage large amounts of incoming phone calls

oGenerate sales leads

oIdentify and assess customers' needs to achieve satisfaction

oBuild sustainable relationships and trust with customer accounts through open and interactive communication

oProvide accurate, valid and complete information by using the right methods/tools

oMeet personal/customer service team sales targets and call handling quotas

oHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

oKeep records of customer interactions, process customer accounts and file documents

oFollow communication procedures, guidelines and policies

oTake the extra mile to engage customers

CSE Requirements:

Bachelor's degree or experience related field.

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Job Type: Full-time

Pay: ₹16,500.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Leave encashment Paid sick time
Ability to commute/relocate:

Nehru Nagar East, Bhilai,, Durg - 490020, Chhattisgarh: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Preferred)
Experience:

Customer service: 1 year (Preferred) total work: 1 year (Required)
Language:

English (Required) Hindi (Preferred)
Work Location: In person

Application Deadline: 15/07/2023