Founded in 2012 by Mr. Akhtar Shaik and Mr. Pradeep Thosar,
Pannest Integrated Services Pvt. Ltd
. is a leader in the logistics sector, known for its smart, scalable, and future-ready solutions. We offer services ranging from air freight to temperature-controlled and last-mile deliveries. With over 45 years of combined experience, our mission is to provide reliable and efficient logistics solutions for Indian businesses. Operating pan-India with multiple locations, our headquarters is in Andheri (E), Mumbai.
Work Details:
Onsite: 6 days a week
Timings: 10:00 AM - 7:00 PM (Flexible)
Key Responsibilities:
Maintain and strengthen relationships with clients through regular communication.
Act as the first point of contact for client escalations ,inquiries, complaints, and service requests.
Follow up with clients to ensure timely resolution of issues.
Have to prepare reports on customer satisfaction, service metrics, and client interactions.
Support senior management in analyzing client feedback to improve services.
Coordinate with operations and sales teams to meet client requirements.
Utilize CRM tools to track interactions, manage client data, and maintain records.
Skills & Requirements:
Excellent communication and interpersonal skills.
Ability to handle escalations
professionally and ensure timely resolution.
Strong problem-solving and customer service orientation.
Familiarity with CRM tools and MS Office.
Ability to work independently and manage multiple client requests.
(Note:
This JD is just for your reference at the time of your interview the role would be discussed in more detail)
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹22,000.00 per month
Benefits:
Provident Fund
Work Location: In person
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