Job Description

? Customer Complaint Handling

o Receive, log, and track customer complaints related to products or services.

o Diagnose issues over phone/email where possible and provide initial troubleshooting guidance.

o Ensure timely and professional communication with customers regarding service status and resolutions.

? Technician Coordination

o Assign service calls to field technicians based on priority, skill set, and location.

o Monitor technician schedules, work progress, and service quality.

o Provide technical guidance to technicians for complex cases.

? Service Quality & Timeliness

o Ensure service jobs are completed within committed timelines.

o Conduct follow-ups to confirm customer satisfaction after service completion.

? Documentation & Reporting

o Maintain accurate service logs, job completion reports, and technician performance records.

o Prepare weekly/monthly service performance reports for management.

? Continuous Improvement

o Suggest process improvements to reduce complaints and enhance customer experience.

o Keep updated with product knowledge and service procedures.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Education:

Diploma (Preferred)
Experience:

Customer service: 5 years (Preferred)
Location:

New Delhi, Delhi (Preferred)
Expected Start Date: 01/10/2025