Job Description

Key Responsibilities

Handle inbound and outbound queries from schools, and partners via calls, emails, and chat. Respond promptly and professionally to customer queries and complaints. Provide accurate information about FunFit programs, schedules, and enrollment processes. Resolve customer issues within given timelines, escalating complex cases when necessary. Support schools in resolving issues related to program registration, events, or payments. Maintain detailed records of customer interactions in CRM. Collect feedback from schools and share with the operations and program teams. Coordinate with internal departments (sales, training, operations) to ensure customer satisfaction. Ensure timely resolution of complaints and maintain service-level standards. Act as a brand ambassador of FunFit by delivering empathetic, solution-driven support. Meet daily/weekly/monthly KPIs such as response time, resolution rate, and customer satisfaction.

Key Skills

Excellent communication skills (verbal and written). Strong problem-solving and conflict-resolution abilities. Active listening and empathy while handling customer concerns. Basic computer skills (MS Office, CRM tools, email, chat platforms). Ability to multitask and work in a fast-paced environment. Positive attitude with strong team spirit.

Qualification:

Bachelor's degree or equivalent experience. Prior experience in customer service or client relationship management is an advantage.

Fresher's with strong communication skills and eagerness to learn are welcome.

Job Types: Full-time, Fresher, Internship

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

Paid sick time
Language:

English (Preferred) Hindi (Preferred)
Work Location: In person

Speak with the employer

+91 9211283399