Current location should be Delhi NCR only with Excellent written and spoken and typing speed
Role Overview
As a Chat Process Executive, you will be the first point of contact for our students and parents, providing real-time assistance through chat platforms. Your role is crucial in ensuring a seamless learning experience by addressing inquiries, resolving issues, and offering guidance with empathy and efficiency.
Key Responsibilities
Customer Interaction:
Respond promptly and professionally to student and parent inquiries via live chat, ensuring clarity and accuracy in information provided.
Issue Resolution:
Identify and resolve concerns related to course content, technical issues, and account management.
Documentation:
Maintain detailed records of interactions, feedback, and resolutions to inform continuous improvement.
Collaboration:
Work closely with academic and technical teams to escalate and resolve complex issues.
Feedback Loop:
Gather and relay user feedback to relevant departments to enhance our services.
Knowledge Update:
Stay informed about our course offerings, platform updates, and policies to provide accurate information.
Qualifications
Education:
High school diploma or equivalent; a bachelor's degree is a plus.
Experience:
0- 5 years in customer support or a related field
Communication Skills:
Exceptional written English proficiency with a friendly and empathetic tone.
Typing Speed
Problem-Solving:
Strong analytical skills to troubleshoot and resolve issues efficiently..
Multitasking:
Ability to manage multiple chat conversations simultaneously without compromising quality.
Preferred Attributes
Adaptability:
Comfortable working in a dynamic, fast-paced environment.
Cultural Sensitivity:
Ability to interact with a diverse, global user base with respect and understanding.
Time Management:
Efficiently prioritize tasks to meet response time targets.
Team Player:
Collaborative mindset to work effectively with cross-functional teams.
What We Offer
Professional Growth:
Opportunities for career advancement within a growing global organization.
Supportive Environment:
Access to training resources and a collaborative team culture.
Global Exposure:
Engage with an international community of learners and educators.
If you're passionate about education and excel in providing exceptional customer support, we'd love to hear from you!
Job Types: Full-time, Permanent
Pay: ?11,446.59 - ?35,000.00 per month
Schedule:
Day shift
Morning shift
Night shift
Rotational shift
Supplemental Pay:
Performance bonus
Language:
English (Required)
Hindi (Preferred)
Work Location: In person