Job Description

Role Overview
The Customer Service Executive will act as the primary point of contact for customers, handling inquiries, resolving issues, and delivering a consistently positive service experience across multiple communication channels.
Key Responsibilities

• Handle customer queries and concerns via phone, email, chat, and social media platforms

• Provide accurate information and effective resolutions to customer complaints

• Ensure high levels of customer satisfaction through timely, polite, and professional communication

• Record and update all customer interactions accurately in the CRM system

• Coordinate with internal teams to escalate and resolve complex or unresolved issues

• Adhere to defined communication scripts, service standards, and quality guidelines

• Meet assigned SLA, productivity, and quality benchmarks

Requirements
Skills & Competencies

• Strong verbal and written communication skills

• Effective problem-solving and active listening abilities

• Empathy with a customer-first approach

• Ability to multitask and perform under pressure

• Basic computer proficiency and familiarity with CRM tools

Eligibility Criteria

• Any graduate or final-year student

• Freshers or candidates with 0-2 years of relevant experience

• Willingness to work in rotational shifts, if required

Benefits
Role Benefits & Work Details

• Shift Duration: 10 hours per day

• Weekly Off: Rotational

• Benefits: Provident Fund (PF), ESIC, performance-based incentives, medical insurance

• Training: Comprehensive onboarding and process-specific training provided

Skills Required