Job Description

Location:

Remote

Salary:

?25,000 - ?30,000 INR/month

Shifts:

12-hour rotational shifts

Availability:

Immediate Joiners Preferred

Key Responsibilities:

Conduct

end-to-end training

sessions for new CSE agents (15-day onboarding program) Train agents on

SOP adherence

,

CRM usage

, and

call etiquette

for high-risk industries Coach on

customer handling techniques

(chat, voice, and outbound calls) tailored to iGaming platforms Teach

sales tactics

,

retention strategies

, and effective communication for player engagement Deliver

role-plays

,

mock calls

, and

scenario-based simulations

for real-time skill development Monitor and evaluate agent performance during training, provide feedback and remedial sessions Train agents on

basic Excel usage

, reporting tasks, and compliance documentation Stay updated with product/process changes and update training materials accordingly Collaborate with operations and QA teams to align training with real-time business requirements

Requirements:

1-2 years of experience in

customer service/training

roles within the

Gaming

or

BPO

industry Strong knowledge of

customer handling, gaming operations, and tele sales techniques

Experience in

outbound calling

,

live chat handling

, and

objection handling

Excellent communication skills in English and Hindi Proficiency in

MS Excel

, Google Sheets, and basic reporting tools Ability to

train remote teams

, deliver engaging sessions, and adapt to diverse learning styles High energy, positive attitude, and team-first mindset Prior experience in training for

Gaming, or fintech platforms

* Knowledge of

gaming terminology

, player behavior, and fraud detection basics.