Job Description

Job Title: Customer Support Executive (CSE)

Location:

Kundli / Ashok Vihar (Delhi)

Department:

Sales & Marketing / Customer Service

Salary Range:

?25,000 - ?30,000 per month

Experience Required:

1-4Years (Freshers with good communication skills may also apply)

Employment Type:

Full-time, On-site

About Manohar Filaments

Founded in 1986,

Manohar Filaments

is a leading manufacturer of

woven & printed labels, hangtags, heat transfers, packaging, and narrow fabrics

, serving major domestic and international brands. With a strong focus on

quality, innovation, and sustainability

, we deliver world-class branding and packaging solutions to the textile and apparel industry.

Role Summary

We are seeking a

Customer Support Executive (CSE)

to handle client communication, coordinate between internal departments, and ensure smooth order processing and delivery. The ideal candidate should possess excellent communication, organizational, and follow-up skills to maintain customer satisfaction and support the sales team effectively.

Key Responsibilities

Handle

customer inquiries

via email and phone professionally and promptly. Coordinate with

production, dispatch, and sales teams

for order processing and delivery updates. Maintain accurate

customer records and order details

in the system. Track and follow up on

pending orders, dispatch status, and payments

. Prepare and share

MIS reports, order summaries, and client updates

regularly. Manage

customer feedback, complaints, and queries

to ensure timely resolution. Support the sales team with documentation, quotations, and data management. Maintain strong relationships with key customers to ensure repeat business. Collaborate with internal departments to ensure

customer requirements

are met on time.

Required Skills & Qualifications

Graduate / Postgraduate in

Commerce, Business Administration, or any relevant field

. 1-3 years of experience in

customer service or coordination

(manufacturing/textile industry preferred). Excellent

written and verbal communication skills

. Proficiency in

MS Excel, Word, and email communication

. Strong organizational, follow-up, and multitasking abilities. Team player with a

customer-centric approach

.
Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Health insurance
Work Location: In person