Job Description

(Protyze - D2C Supplements Brand)

Customer Support Executive - Voice, Chat & Email

Location:

Bangalore - Kirloskar Business Park, Hebbal

Department:

Customer Experience

Working Days:

Monday to Saturday

Working Hours:

10:00 AM to 7:00 PM

Mode:

On-site

Support Channels:

Calls + Chats + Emails

Role Overview:

As a Customer Support Executive at

Protyze

, you will manage customer interactions across all support channels -

voice calls, WhatsApp chat, and email tickets

. You will handle product inquiries, order support, delivery issues, and ensure smooth customer experience across the D2C platform.

Key Responsibilities:

Respond to customers through

phone calls, WhatsApp chats & email

. Provide accurate information on

Protyze products, ingredients, benefits & usage

. Handle

order tracking, cancellations, returns, refunds & replacements

. Log all customer interactions in CRM tools (Zoho). Manage multiple conversations while maintaining service quality. Coordinate with

logistics, warehouse, and operations teams

for resolutions. Handle escalations with patience and clarity. Maintain SLAs for

response time, resolution time & customer satisfaction

. Share insights on common issues to improve customer experience.

Requirements:

2-5 years of experience in

voice + non-voice customer support

. Excellent communication skills in

English ,Kannada & Hindi

is mandatory Strong typing & email writing skills. Ability to manage high-volume multi-channel support. Basic Excel/Google Sheets knowledge. Experience with CRM tools (Zoho). Customer-first attitude with empathy and problem-solving skills.
Job Types: Full-time, Permanent

Pay: ₹10,940.20 - ₹33,861.18 per month

Benefits:

Paid sick time Provident Fund
Application Question(s):

Overall Experience ? Current CTC? Expected CTC? Notice period ?
Work Location: In person