Job Description

Key Responsibilities:

Respond promptlyto customer inquiries via phone, email, chat, or social media. Identify and assess customers' needs to achieve satisfaction. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Provide feedback on the efficiency of the customer service process.

Required Skills & Qualifications:

Bachelor's degree in any discipline (preferred). Proven customer support experience or experience as a client servicerepresentative. Strong phone contact handling skills and active listening. Excellent communication and presentation skills. Prior experience in customer service or support roles is an advantage.

Preferred Qualifications:

Both fresher and experienced candidates can apply for this customer service role. Experience in telecom, BPO, and Telesales. Fluency in English and Hindi.
Job Types: Full-time, Permanent, Fresher

Pay: ?20,998.77 - ?31,721.33 per month

Benefits:

Health insurance Life insurance Paid sick time Paid time off Provident Fund
Ability to commute/relocate:

Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Language:

English (Required) Hindi (Preferred)
Work Location: In person