Job Description

Job Tittle: Customer Services Executive
Location: Sector 49, Gurgaon
Language Known : English and Hindi ( Fluent)
Experience: 6Months to Experienced
Notice Period: Immediately

Job Summary:

We are looking for a dedicated and customer-focused Customer Service Executive to join our ecommerce team. The ideal candidate will have 6 months to 1 year of experience in customer service,

preferably in the online retail industry. You will be responsible for handling customer queries,

complaints, order tracking, and ensuring a seamless shopping experience for our customers.

Key Responsibilities:

Respond to customer queries via phone, email, chat, and social media in a timely and
professional manner.

Resolve product or service problems by clarifying customer complaints, determining the
cause, and offering appropriate solutions.

Process orders, forms, applications, and requests accurately.
Coordinate with internal departments (logistics, warehouse, technical, etc.) for order
fulfilment and issue resolution.

Follow up with customers to ensure their issues are resolved to satisfaction.
Maintain customer records by updating account information.
Handle return, refund, and exchange requests as per company policy.
Escalate unresolved issues to the appropriate team when necessary.
Provide feedback to the team to improve the overall customer experience.

Requirements:

6 months or 1 year of experience in a customer service role (e-commerce experience preferred).
Excellent communication skills in Tamil English and Hindi.
Strong interpersonal skills and a customer-first attitude.
Proficiency in using CRM tools, ticketing systems, and MS Office.
Ability to multitask and handle high-volume queries during peak periods.
Flexible to work in rotational shifts, weekends, and holidays if required.
Preferred Qualifications:

Bachelor's degree in any discipline.
Experience with e-commerce platforms or order management systems.
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?22,000.00 per month

Benefits:

Health insurance Provident Fund
Application Question(s):

Do you have 6 months of experience in customer service?
Education:

Bachelor's (Required)
Language:

Tamil (Required)
Location:

Gurgaon, Haryana (Required)
Work Location: In person