Customer Service Executive Complaints Handling
Job Description
Effectively manage the team in providing resolution to Customer complaints.
Responsible for Productivity of Team, SLAs of department & adherence to complaints resolution TAT.
Responsible for independently receiving, documenting, investigating & coordinating responses on complaints.
Monitor IRDAI/Ombudsman complaints & ensure adherence to regulatory TAT.
Coordinating with Legal/Compliance team & facilitate input for case handling wherever required.
Focused towards enhancing customer experience & reduction of repeat complaints.
Responsible for maintaining complaints records, performing trend analysis on complaints, identification of preventive measures & preparing reports for periodic reviews.
Job Type: Full-time
Pay: ?20,000.00 - ?28,000.00 per month
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Job Detail
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Job IdJD4601979
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationThane, MH, IN, India
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EducationNot mentioned
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ExperienceYear