Job Description

The Customer Service Executive would be responsible for below activities for B&W Category o Performing day to day activities - Loss Tree and Root Cause Analysis of Top losses, Stock Outs, Delisting of inactive packs, new listings etc o Coordinating and Planning for daily dispatches across the factories to DCs o Drive Day 0 / DR & new launches to deliver business growth through flawless supply chain execution o Liaising with Supply Planning Team, Replenishment team & DC operations team o Formulating Dashboards on KPIs - Fill Rate, In Stock and Inventory (DOH), monitoring the performance at Weekly and Monthly intervals, and taking timely actions to meet the deliverables o Monitoring and controlling business waste for the month and ensure timely liquidation of stocks on time o Responsible for leading demand planning process for B&W category o Review historical sales trends, demand drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results o Lead & strengthen the S&Op process for the category o Follow a collaborative and consensus approach by working with Sales, Customer marketing to obtain and ensure that current and accurate information is used for S&OP o Closely coordinate and communicate inputs/action plans with supply planning on demand changes o Work closely with branch CM team & central demand planners to ensure dynamic demand is captured Base location: Chennai RO Years of experience: 2+ years' experience, preferably in Supply/ demand planning Education: MBA Preferred Other Skills - o Strong in excel & analytical skills o Strong communication skills & ability to manage senior stakeholders o Strong organizational, decision making, and presentation skills o Working knowledge of Knowledge of SAP/APO o Experienced with other software packages including Powerbi and Microsoft Office

Skills Required