Job Description

Customer Care Executive (Chat Process)

Location: Mohali

Work Mode: Work From Office

Job Role

Eligibility & Requirements

Open to both Freshers and Experienced candidates
Undergraduates and Graduates are eligible
Must be comfortable with rotational shifts and week offs
No leaves allowed for the first 3 months
Cab facility provided only for female employees (for shifts between 9 PM - 6 AM)

Salary Structure

Fresher: ₹28,000 CTC + ?2,000 PLI Experience (Min. 1 year): ₹29,000 CTC + ?2,000 PLI

Qualifications & Skills

Excellent verbal and written English communication skills
Must have strong grammar and no MTI (Mother Tongue Influence)
Confident in handling chat-based customer interactions

Work Schedule

Shift Duration: 9.5 hours (including 1-hour break) Working Days: 5.5 days per week Shift Type: 24/7 rotational shifts with rotational week offs

Interview Process

HR Round
WriteX Email Assessment
Chat Simulation
Typing Test
Operations Round
Job Type: Full-time

Pay: ₹23,000.00 - ₹25,000.00 per month

Work Location: In person