Job Description

Job Title:

Customer Service Executive - Chat Process (Remote)

Company:

Zouk

About Zouk

Zouk is a modern Indian lifestyle brand offering vibrant, culturally rooted, and 100% PETA-approved vegan products. Our collection includes stylish, functional handbags, wallets, and accessories that proudly reflect Indian craftsmanship. At Zouk, we aim to blend contemporary design with India's rich heritage. We're now looking for a dedicated customer service professional to help us deliver a seamless and memorable experience to our online customers.

We are seeking a

Customer Service Executive (Chat Process)

to assist customers across multiple platforms with empathy, accuracy, and efficiency. This role requires prompt communication, problem-solving skills, and coordination with internal teams to ensure customer satisfaction.

Key Responsibilities

Respond promptly and professionally to customer queries through

Chat, Email, and occasionally Calls

. Coordinate with the operations team to ensure accurate and timely dispatch of orders. Work with delivery partners to ensure smooth and timely delivery of customer orders. Proactively handle issues, complaints, and escalations, ensuring complete customer satisfaction. Meet or exceed customer service KPIs (TAT, resolution rate, CSAT, etc.). Track and analyze customer feedback to identify trends and suggest improvements. Assist in creating and updating FAQs, knowledge bases, and internal support materials. Ensure every customer interaction results in a positive brand experience.

Who We Are Looking For

Excellent written and verbal communication skills. Strong analytical abilities and comfort working with Excel/Google Sheets. Problem-solving mindset with high attention to detail. Empathy, patience, and professionalism while handling customer concerns. Passion for exceptional customer support and brand representation.

Job Details

Work Timings:

Rotational shifts

Location:

Permanent Work From Home
Job Type: Full-time

Pay: ?15,000.00 - ?18,000.00 per month

Application Question(s):

Do you have prior experience in customer service, specifically in chat support? Do you have a stable internet connection and a dedicated workspace for work-from-home? Our budget for this role is 15000-19000 take home per month under NAPs, are you okay with it? Are you proficient in written English communication?
Language:

english (Required)
Work Location: Remote