Job Description

Dear Candidates,

We have urgent vacancy for a Fintech Startup in Broking industry for Customer Service Executive - Voice and for Chat Process

Location - Kurla (Near Phoenix Market City)

Shift - Rotation Shift (Night Shift WFH)

Working Days - 6 Days a Week

Interested candidates kindly whatssup on 9820840908 with your cv mentioning applying for

Customer Service Location Kurla.

Females Preferred

Responsibilities

Respond promptly to customer inquiries through live chat. Identify and resolve customer issues efficiently and professionally. Provide accurate information about products and services. Document customer interactions and maintain customer records. Escalate unresolved issues to appropriate teams when necessary. Maintain a positive and professional demeanor with customers. Manage multiple chat conversations simultaneously. Follow up with customers to ensure their issues are resolved.
Qualifications

Graduate Previous customer service experience is a plus. Strong written communication skills. Ability to type quickly and accurately. Proficient in using computers and chat software. Ability to multi-task and manage time effectively. Strong problem-solving skills.
Skills

Live Chat Support Customer Service Communication Problem-Solving Time Management Typing Skills CRM Software Conflict Resolution
#BFSI #callcenter #bpo #customerservice #communication #excellentcommunication #rotationalshifts

Thanks

Team HR

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?40,000.00 per month

Benefits:

Provident Fund
Work Location: In person