Job Description

Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Customer Service Executive
In this role, you will:

• Implement Group Compliance Policy by containing compliance risk in conjunction with the relevant compliance department. The term 'compliance' embraces all relevant laws, rules and codes. Responsible for Business, Customers and Stakeholders; internal control environment, etc
• To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Effectively mitigate identified Operational Risks. Comply with Group's statutory audit standards. Undertake all complex processing within the section.
• An acceptable/agreed volume of work is handled contributing to the achievement of the section's performance targets. Perform, record and Maintain EOD checks.
• Responsible to ensure that tasks are prioritized, processed and completed in accordance with procedures. Common frauds/errors/irregular transactions are identified, and appropriate action is taken in accordance with procedures.
• Monitor Nostro breaks on TLM and work with reconciliation team to ensure clearance on timely manner. Carry out root cause analysis, business risk and client impact in case of any service outage.
• The purpose of the role is to process and manage claims and settlement of Our Charges. Extraction of relevant report and bulk upload in a timely manner. It also involves handling of recoveries process in case of any loss through emails and calls to Banks and customers. Provide solutions for Aged Inquiries/ outstanding breaks. Carry out root cause analysis, business risk and client impact in case of any service outage. and monitoring of Nostro breaks and work with reconciliation team to ensure clearance on timely manner.

To be successful you will:

• Experience in Correspondent Bank Charges and Payment Investigations. Good communication skills - Written & Verbal
• Attention to detail and Quick Learner. Good team player. Ability to multi-task, depending on the criticality of the tasks.
• Self-motivated and should be able to work under minimal supervision. Flexibility to work in different shifts including weekends
• High speed and accuracy of complex processing to meet average call handling time and minimize abandoned calls.
• Handle ADHOC request from Stakeholders, Prepare MI's and Reports per management request. Responsible for reviewing and updating procedure documents annually or as and when required.
• Ensure that a high level of awareness about Compliance, Money Laundering and other legal and regulatory requirements are always maintained. Knowledge and experience are shared with colleagues.

Hsbc.Com/Careers
You'll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (India) Private LTD***

Skills Required