Customer Service Executive

Year    Bangalore, Karnataka, India

Job Description

Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Processor Cash Payments and Reconciliations
In this role, you will:

  • Completion of all tasks assigned by the line manager which includes clearing the mailbox, handle escalations ensuring processing of all the payments within the Cut offs.
  • A high level of awareness about compliance and money laundering is always maintained.
  • Ensuring all end of day checks are duly completed.
  • The job involves financial and reputation risk so all the referrals should be sorted out within SLA
  • High speed and accuracy of complex processing to meet stringent cut-off times and minimize financial loss to the bank
  • Ensure error free and quality processing, Understanding critical documentation and interpreting information and risk involved
  • Good organizational skills, ability to handle work independently and thorough understanding of the job objectives
  • Generating case studies and sharing learning points
To be successful
  • Graduation in any stream, Work experience not essential
  • Entry level qualification as required for the process / as per the benchmark agreed upon between HR and Operations.
  • Ability to speak and understand English and French fluently. Ability to write good quality business letters, emails and reports.
  • Good conversational skills to engage customer.Ability to learn quickly and transfer knowledge appropriately.
  • Ability to understand and interpret numeric data.Minimum, basic computer knowledge. Flexibility to work shifts.
  • Ability to build rapport with and relate to a wide range of people.Ability to maintain focus while working with voluminous data.Ability to multi task.
You'll achieve more at HSBC
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."
***Issued By HSBC Electronic Data Processing (India) Private LTD***

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Job Detail

  • Job Id
    JD4871506
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bangalore, Karnataka, India
  • Education
    Not mentioned
  • Experience
    Year