Job Description

1. Handle Student & Parent Queries

Respond to inquiries via phone calls, WhatsApp, emails, and in-person interactions. Provide clear and accurate information regarding school tours, programs, schedules, fees, and activities. Assist parents and students in understanding processes, registrations, and documentation. Maintain a polite, patient, and customer-focused approach at all times.

2. Maintain Accurate Student Records

Update and manage student databases and registration details. Ensure all student/parent information is recorded correctly in CRM or internal sheets. Track tour registrations, confirmations, payments, and cancellations. Prepare daily, weekly, and monthly reports for Sales Manager review.

3. Coordinate With Sales Manager & Internal Teams

Share daily updates on leads, follow-ups, and resolved/ pending cases. Liaise with the Sales Manager regarding escalated issues, approvals, or exceptions. Coordinate with operations, transport, accounts, and tour teams to ensure smooth execution. Support the Sales Manager with documentation, reports, and MIS updates.

4. Issue Resolution & Escalation

Address concerns, complaints, or service-related issues efficiently. Provide first-level support and escalate unresolved matters to seniors. Ensure problems are closed within the defined TAT (Turnaround Time).

5. Internal Communication & Coordination

Maintain seamless communication between departments for timely updates. Share relevant information with the tour operations, accounts, and logistics teams. Ensure students and parents receive accurate, updated information.

6. Administrative & Reporting Support

Maintain logs of queries, resolutions, calls, and follow-ups. Assist in preparing tour schedules, confirmation lists, and attendance sheets. Support other office activities as directed by management.

Skills & Qualifications Required Educational Qualification

Minimum: Bachelor's degree preferred

Key Skills

Excellent communication skills (spoken + written) Strong customer service mindset Attention to detail Basic MS Office + Google Sheets knowledge Ability to multitask and handle pressure Good listening and problem-solving skills Ability to maintain professional and polite behaviour

Experience

0-2 years in Customer Support / Front Desk / Counsellor / Telecalling / Admin roles Freshers with strong communication skills may apply Experience in education sector is a plus

Why Join Us?

Opportunity to impact students and parents directly Healthy work environment Growth opportunities within the High School & Tour division Learning exposure with Sales & Operations teams
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Work Location: In person