Job Description

Job Title: Customer Service Executive

Department: Customer Care / Service

Industry: Solar panel Manufacturing and Sales)

Location: Amravati

Reporting to: Customer Care / Service Executive

Main Purpose of the Job:

To support customers before and after the sale of solar products. The role includes answering calls,

solving problems, tracking complaints, and helping improve customer satisfaction.

Main Responsibilities:

1. Talking to Customers:

o Answer customer calls, WhatsApp messages, or emails politely.

o Give information about solar panels, inverters, warranties, and usage.

o Support customers before and after installation.

o Need to informed various programme in fever of customers.

2. Handling Complaints:

o Register complaints properly in the system or excel.

o Forward complaints to the technical/service team.

o Follow up until the issue is solved.

3. Coordinating with Teams:

o Help the service team schedule site visits or repairs.

o Share updates with customers about their complaints or service status.

o Maintain records of all complaints and resolutions.

4. Reporting and Data Entry:

o Keep records of daily customer calls, issues, and actions taken.

o Prepare simple Excel reports or share updates with your manager.

o Update CRM or system entries accurately.

5. Improving Customer Experience:

o Call customers after service is done to confirm satisfaction.

o Take feedback and pass it to the management team.

o Support customers with AMC (Annual Maintenance Contract) or service renewals.

What You Should Know / Skills Needed:

? Education: Minimum graduation (any stream); technical diploma is a plus

? Experience: 1-2 years in customer care (solar industry is a bonus)

? Computer Knowledge: Basic Excel, emails, CRM or call tracking software

? Languages: Hindi, English (and local language if needed)

? Other Skills: Good speaking skills, patience, quick thinking, and polite behaviour

Job Types: Full-time, Fresher

Pay: ₹8,000.00 - ₹12,000.00 per month

Work Location: In person