Job Description

- Executive/Sr. Executive 1. Position Objective ? CSAs will respond to inbound reseller/customer inquiries. CSAs will use a wide variety of cloud-based tools to navigate customer accounts, research and review policies, and communicate effective solutions. 2. Business environment ? Vertical: Operations ? Process Name: Seattle ? Scope: Customer Service 3. Organization chart ? Reporting To: Team Leader 2 Job Specifications - Executive /Sr. Executive 1. Qualifications and Technical Competencies Required Education Mandatory: HSC from any stream Desirable: Graduate from any stream Mandatory: o Should be ready to work in flexible shifts - Rotating throughout Day/Night and 6 days working o Adherence to company policies, rules and regulations o To follow quality processes thoroughly using checklist standards o Responsible for complying with all QMS and ISMS Policies and procedures Desirable: Should be comfortable in using the e-commerce website and should be aware about how the ecommerce industry work