Customer Service Domestic Voice Lead Bps
Job Description
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- TTL / TL / Sr.TL 1. Position Objective ? The incumbent would be part of the team and the primary responsibility will be to take care of day to day work allocation to CSA's interacting with client, attending Client calls and other important meetings, Conduct Weekly, SMR, Project Review, Daily Team meetings, etc., Passing on the process updates to the team members, Maintaining Weekly reports, Daily reports and interacting with the process manager and the team to improve the process. 2. Business environment ? Vertical : Operations ? Process Name: Seattle ? Scope: Customer Service 3. Organization chart ? Reporting To: Asst / Deputy Manager ? Reportees (if Any): 18 - 20 CSA's
Skills Required
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Job Detail
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Job IdJD4535186
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationIndia, India
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EducationNot mentioned
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ExperienceYear