Handle incoming service requests via phone, email, or service management tools.
Schedule and dispatch field service technicians based on customer needs and priority.
Track service jobs and work orders through completion; update customers on status.
Maintain accurate documentation of service activities and parts usage.
Coordinate with logistics and parts team to ensure availability of necessary components.
Communicate service timelines, delays, and resolutions to customers.
Support internal reporting and highlight recurring service issues.
Work collaboratively with sales, support, and engineering teams to resolve customer issues.
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