Job Description

Hiring Alert:

Customer Service Coordinator - Custom Rug Orders

Position:

Customer Service Coordinator - Custom Rug Orders

Location:

India

(Handling USA clients remotely)

Division:

Custom & Contract Rugs

Reports to:

Sales Manager

Organization Description: JAIPUR LIVING (Jaipur Rugs) is a spiritually charged organization, globally renowned for its hand-knotted rugs and the responsible way they are woven to contribute to socio-economic development of thousands of artisans spread across grassroots of India. These high-quality products with strong iconic designs are exported to over 40 countries and define trends in the global home furnishing market. Jaipur Rugs is a conscious organization that constantly endeavors to improve its value chain, connecting grassroot weavers with global customers. It has received various awards for improving the lives of the rural communities. It caught the attention of management guru (late) C K Prahalad and its case study got featured in "The Fortune at the Bottom of the Pyramid". The socio-economic development model of Jaipur Rugs is a topic of constant reference by a wide array of stakeholders.

Position Summary:

JAIPUR LIVING (JAIPUR RUGS) is eager to welcome a leader to take up the portfolio of

Customer Service Coordinator - Custom Rug Orders

. The position will be based in its Head Office (HO) - Jaipur, Rajasthan, India. The specific responsibilities of the position holder will be (though not restricted to) the following: -

About the Role

The Customer Service Coordinator for Custom Rug Orders will be responsible for managing communication with

USA representatives and customers

, ensuring all queries related to custom rug orders are resolved promptly and accurately. This role involves coordinating with Inventory, Production, and Logistics teams to facilitate smooth and timely order processing and delivery. The Coordinator will primarily handle communication through

emails

, ensuring efficient information flow and high standards of customer service and satisfaction.

Responsibilities

Customer & Rep Communication:

Respond promptly to all custom order queries from

USA representatives and customers

through emails. Provide clear and accurate information on order status, lead times, and delivery schedules. Address any concerns or issues raised by customers or sales teams efficiently.

Order Coordination & Tracking:

Coordinate with

Inventory Team

to confirm stock availability for custom orders. Work closely with the

Production Team

to ensure accurate and timely manufacturing of custom rugs. Follow up with the

Logistics Team

to arrange smooth and on-time delivery to customers in the USA. Continuously monitor the progress of each order to ensure deadlines are met.

Cross-Department Collaboration:

Act as a liaison between Sales, Inventory, Production, and Logistics teams. Resolve any cross-functional issues that may impact order timelines. Ensure effective communication and coordination among all stakeholders.

Customer Satisfaction & Issue Resolution:

Proactively identify potential delays or issues and resolve them in collaboration with relevant teams. Ensure that any order changes or special requirements are accurately documented and executed. Maintain high standards of customer satisfaction through prompt and accurate communication.

Process Improvement:

Continuously assess and enhance the custom order process for efficiency and accuracy. Implement best practices to minimize errors and delays in the order lifecycle. Contribute to the development of improved tracking and reporting mechanisms.

Requirements

Experience:

Minimum of

2-4 years

in customer service, order coordination, or a similar role, preferably within the flooring, interior design, or custom manufacturing industries. Prior experience in coordinating with Inventory, Production, and Logistics teams is highly desirable. Experience in handling

international clients

through email/phone communication is a plus.

Skills:

Exceptional organizational and communication skills, with a focus on

email communication

. Ability to manage multiple custom orders simultaneously with attention to detail. Proficiency in customer service tools and project tracking software is a plus.

Education:

Bachelor's degree in

Business, Customer Service, Supply Chain, or a related field

.

Attributes:

Strong problem-solving and customer service orientation. Adaptability, time management, and conflict resolution skills. Proactive and result-oriented approach to managing custom orders.

Why Join Us?

At

Jaipur Living

, we take pride in our commitment to quality and customer satisfaction. This role offers the opportunity to work closely with cross-functional teams and handle international clients, contributing to the seamless delivery of beautifully crafted custom rugs to customers across the

USA

Salary and other perks would be in line with the candidates overall present and/or past work experience, knowledge and skills. No constraint for the right and deserving candidate.

Location: Jaipur- Head Office

Working Time- 7PM- 4 AM (IST)

Work Arrangement: Work From Office

Job Types: Full-time, Permanent

Pay: ?9,476.57 - ?30,666.40 per month

Benefits:

Provident Fund
Schedule:

Day shift
Work Location: In person

Speak with the employer

+91 9975525771