Responsibilities
Assist clients with applications for benefits and entitlement programs
Advocate for adequate, timely and cost-effective services
Respond to any issues that occur during the delivery of services
Assist clients with living independently in their own homes
Schedule appointments for clients, answer phones and track clients' service records
Monitor the services being provided and stay up to date on any services being introduced or discontinued
Evaluate the quality of all services and identify areas that need improvements
Requirements and skills
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