Job Description

Qualification:

Degree in Electronics & Communication / Computer Science / IT / Mechanical or equivalent. Customer Handling and Relationship Management Team / Field Staff Management Strong Verbal & Written Communication Skills Active Problem-Solving Ability Ability to Work Effectively Under Pressure Proficiency in

MS Word, Excel, and Google Maps

Desired Skills:

Knowledge of

Telecom / Vehicle Electronics Systems

Experience in

Client Communication and Complaint Handling

Roles and Responsibilities:

Manage the

Customer Service Field Team / Support Technicians

for timely service delivery. Attend

customer calls and complaints

in a professional and efficient manner. Coordinate with

clients, production, sales & marketing, billing, store & dispatch teams,

and

management

for smooth operations.

Monitor Vehicle Tracking System (VTS) devices

proactively through dashboards, MIS, and web applications. Plan and schedule

new installations

and

maintenance

for faulty devices. Ensure effective implementation of

installation and maintenance plans

. Lead and motivate

onsite and offsite customer support teams

to achieve service objectives. Conduct

customer training sessions

on VTS front-end operations and report generation. Perform

GPS data analysis

and share insights with relevant stakeholders. Prepare and arrange

billing data

for submission to the billing department. Maintain and regularly update all relevant

information systems and service records

.

Experience Required:

Minimum 2 years and up to 7 years of experience in

leading/handling a team of customers/

in the following industries:

Electronics:

UPS / Inverter / Printer / Copier / Telecom Tower Installation & Maintenance

Consumer Durables:

AC / Water Purifier / Refrigeration

Key Attributes:

Excellent coordination and multitasking ability Strong sense of responsibility and ownership Analytical and data-driven approach Customer-focused with service excellence mindset
Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Provident Fund
Application Question(s):

Do you have Experience in Electronics Industry ?
Experience:

Customer service: 2 years (Preferred)
Work Location: In person