Job Description

Job Summary

The Customer Service Coordinator plays a key role in ensuring high levels of customer satisfaction by managing client communications, coordinating service requests, and supporting internal teams. This position requires strong organizational abilities, excellent communication skills, and a customer-focused approach to ensure smooth day-to-day operations and timely resolution of client inquiries.

Key Responsibilities

Serve as the primary point of contact for customers, responding to inquiries through email, phone, and other communication channels Coordinate customer requests with internal departments to ensure accurate and timely service delivery Maintain detailed records of customer interactions, service requests, and follow-ups Monitor service timelines and proactively communicate updates to customers Handle customer feedback, concerns, and complaints in a professional and solution-oriented manner Prepare reports related to customer service activities and performance metrics Support process improvements aimed at enhancing customer experience and operational efficiency Ensure consistent adherence to organizational policies, procedures, and quality standards

Eligibility and Qualification Requirements

Master's degree is mandatory Schooling must be completed from CBSE or ICSE boards Excellent written and verbal communication skills are essential Strong interpersonal skills with the ability to interact professionally with clients and internal teams

Skills and Competencies

High level of organizational and coordination skills Ability to manage multiple tasks and meet deadlines Customer-centric mindset with strong problem-solving abilities Proficiency in basic computer applications and documentation tools Ability to work independently as well as collaboratively within a team
Job Type: Full-time

Pay: ₹9,644.88 - ₹10,060.36 per month

Benefits:

Cell phone reimbursement
Work Location: In person