Job Description

We are looking for a customer-oriented service representative. The person will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer might face with accuracy and efficiency.

Responsibilities:

Effectively manage incoming calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers

Requirements:

Strong phone contact handling skills and active listening The person should have previous working experience in Service Station (preferably Air Conditioners). Familiarity with CRM systems and practices(Preferred) Basic understanding of accounting principles(Not necessary but preferred) Customer orientation and ability to adapt/respond to different types of customers Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively
Job Type: Full-time

Pay: ₹11,000.00 - ₹16,000.00 per month

Experience:

total work: 1 year (Preferred)
Work Location: In person